ClickCease

Complaints Procedure

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We pride ourselves on delivering a very high standard of service to all our clients, including our policy of no cold calling. Formal complaints about EasiGo’s service will be handled in the following way:

  • Formal complaints received by letter, e-mail, fax or telephone will be passed to our Complaints Officer on the day of receipt.

Email: info@easigo.co.uk Tel; 0800 0443747 Write To; Mr. L Collins, Director. EasiGo Ltd. 20-22 Wenlock Road, London N1 7GU.

  • The Complaints Officer will send a written acknowledgment of the complaint within five business days of receipt, along with details of the company’s internal complaints handling procedures.

  • Within four weeks of receiving a complaint, the Complaints Officer will send either:

- A final response. You may refer the handling of the complaint to the Legal Ombudsman (see below for their details) if you are dissatisfied with the response; or - A holding response which will explain why the business is not yet in a position to resolve the complaint, along with details as to when you can expect further contact about the matter.

  • Within eight weeks of receipt of a complaint, the Complaints Officer will send:

- A final response. The complainant may refer the handling of the complaint to the Legal Ombudsman if dissatisfied with the response at the address below: The details for the Legal Ombudsman are as follows: Legal Ombudsman PO Box 6804 Wolverhampton WV1 9WG Tel: 0300 555 0333

Email: cmc@legalombudsman.org.uk
Web: http://www.legalombudsman.org.uk